You're welcome my friend! I do what I can. There are other members on here that are in sales at dealerships. I'm sure they can chime in.
What really get's me, is when people come in, want me to knock off $2k off the bike and then knock off the freight, setup and doc fee. I'm like.. :coocoo:O:butbut::2fingerlol:
Here's how I look at it... and I'm sure alot of others do too in sales. If you are cool, nice and not so demanding, sure, we will bend over backwards for you. If ya walk in there demanding this and that, act like a total ass/douchebag, then you won't get anyone in sales to help ya out. I'm more willing to help people out if we click, get along and are reasonable. It's a two way street when ya think about it. I'm sure when you walk in to buy a bike, ATV, Side By Side, Car, Truck, etc... if the sales guy is cool, you are more willing to do business with the guy.
It's the same way on the other side of that desk. I get it all the time face to face, but I get it over the phone and when people shoot us an e-mail/online quote. I had a guy last week want a Yamaha Royal Star Venture S. It's a FULLY dressed 1300cc with awesome pillow seats, batwing, hard bags, etc... The MSRP is $20,590 + Freight, Setup & Doc Fee, that comes out to be a price of: $21,515. We have a sale price of $19,500 OTD.
He sent me a message that said this, and I quote as I'm copying and pasting this from my PSN Dealer Login:
"can $12,000 otd intrest you? if you can ship to smith brothers yamaha. Oneonta, AL. does bike have factory cd and cb. thanks."
My response?
Jimmie,
Thank you for contacting us regarding the 2012 Yamaha Royal Star Venture S. Unfortunately, I cannot take off 43% of the bike. Thank you
Jesse Sampson
Sales Manager
Rainbow Sports, Inc.
The guy wants me to take 43% off of the bike AND THEN ship it to him all the way to Alabama!? I didn't even take the time to make a counter-offer. I just shot him down and closed out the lead. So he called me Thursday and asked me what I could do. I told him the MSRP price. He piddle farted around and asked me if I could give him the sale price, which is already at $19,500 OTD. Told him I'd have to call him back. Let's just say I haven't called him back yet.
It's stuff like that, where we know if you are wasting our time or not. In this case, this guy is wasting my time and I'm not giving him anymore time. If the sales guy knows you are reasonable, then we will definitely work something out with you, but we have to make money too. How we look at it is... Can we replace the bike or can we replace the customer? If ZX-6R's are flying off the showroom floor, a dealership is going to be less inclined to work a deal with you. If they sell at MSRP + Fees, then why would they do that when someone else is willing to come in and pay it? I know, it sucks, but that's business.
I hate to say this, but take it for what it is... You MIGHT get a better deal on a price if the dealership is big and sells alot of their inventory. Some manufacturers have stipulations to their rebates. If the dealership orders so many of one particular model, then they will get a kickback. Like, Honda for instance. Regular rebates are $300 for the TRX420 ATV.. However if a dealership orders 18 of those TRX420's, then the rebates go up to $800 per unit. NOW, with that being said, I say support your local dealer that is not so big. I believe you will get much better customer service and you won't be just a number to them. We go the extra mile at my dealership, because we are smaller. Only way we can get the customers in our door and not go to Oklahoma City to the other bigger dealers, is by our customer service.
So take that for what it is. Sorry for the long post. Like I said, I will try to get you all some invoice numbers and the actual freight and setup charges that my department gets billed.